Grievance redressal
If something has gone wrong, this is how to get it fixed — and how to escalate if we do not fix it. As a Lending Service Provider under RBI DL 2025, GrydFi is accountable to you for the parts of the journey it runs.
Draft — pending legal review. Not yet in force. effective date
Who to raise it with
GrydFi is not your lender. Which door you knock on depends on what went wrong, and if you knock on the wrong one we will route it rather than send you away.
Level 1 — GrydFi Grievance Redressal Officer
Name: GRO name. Designation: designation.
Email: GRO email. Phone: GRO phone. Hours: hours.
Address: postal address for grievances.
We acknowledge within acknowledgement window and aim to resolve within 30 days of receipt. You will be given a reference number, and you can ask for the status of your complaint at any time.
Level 2 — your lender's officer
Every institution on the network publishes its own Grievance Redressal Officer, and the Key Fact Statement for your loan names theirs. Complaints about the loan itself belong there.
If you cannot find those details, ask us and we will give you the contact for the institution you were matched with.
Level 3 — the Reserve Bank of India
If your complaint is not resolved within 30 days, or you are not satisfied with the outcome, you may escalate to the RBI under the Reserve Bank – Integrated Ombudsman Scheme.
Complaints can be filed at the RBI Complaint Management System, cms.rbi.org.in, or by post to the Centralised Receipt and Processing Centre, Reserve Bank of India, Chandigarh.
For data protection complaints specifically, you may also approach the Data Protection Board of India after raising the matter with our Data Protection Officer.
What to include
A description of what happened and when; any reference number you were given; the institution involved, if there is one; and what outcome you are asking for. Screenshots help.
Please do not send passwords, OTPs or full card numbers. We will never ask you for them.
What we publish
Complaint volumes and resolution times are reported as required, and made available for regulatory inspection: link to the periodic disclosure once published.